Guarantee
Guarantees and Exclusions
Materials Guarantee
Solid fabrics
PVC tarpaulin fabric, Ripstop canvas – 4 years against hardening and ripping. Ripstop canvas is acrliyic paint that is applied to a base cloth, any friction on the fabric can cause the layer of colour to come off. Imported canvas handles abrasion better.
Please note local material batch runs always differ in colour shade, if you replace blinds , a panel or side zipper down the line , the colour will never match. (imported material is 99% consistent in colour manufacture runs)
Imported Acrylic Canvases and imported Sunscreen fabrics – 5-year manufacturer’s guarantee on hardening, fading, cracking.
(Pls note canvas blinds seams are stitched together and are not 100% waterproof like PVC)
Clear Vinyl:
Chinese clear vinyl 400, 500, 700 and 800 micron – 1 years against hardening and cracking.
Achilles Marine grade clear vinyl – 4-year guarantee against hardening and cracking.
On our rope and pulley blinds, no blind under 1.2m in length will get rope on it. It will be hand roll up. Any blind under 1.2m will not roll up effectively and will need hand assistance.
Clear PVC
Pls note all clear vinyl does not hang like glass, no two windows will look the same, some may have more waves in than the next depending on many factors. Once blinds are hanging down for a while with exposure from the sun they will flatten out more.
Take note – If blinds are rolled up for sometime and water seeps into the roll from a leaking roof or rain from the side, the fabric absorbs the moisture and you may have frosty lines appear across the length of the window. Leave blinds down for a while and with some exposure to the sun the lines will dissapear.
Shrinkage: The clear PVC does has a shrinkage factor from the manufacturers, between 0.5 and 5,5%. This is normal especially in hotter environments.
On the cafe blinds the panels are joined vertically, some shrinkage may occur from top to bottom but we do account for this by adding a longer weather flap of 280mm on the bottom to compensate for gap.
Zipper guarantee
2-year guarantee on patented matrix zip tension system (Canvas or PVC rope blinds with windows only). Should windows shrink and pull in, the Velcro must be adjusted to release the tension on zip.
Terms
Matrix will cover the full cost of replacement and labour, only if:
- Client adjusted velcro on side of zipping to a maximum level when window shrinkage occurs.
- Zips were treated with silicone spray at least three times a year.
Guarantee does not cover zips that are used in commercial applications (12 months only)
Motor guarantee
12-month guarantee on motors and remotes. Excludes damage from lightning and misuse.
12-month guarantee on motor limit settings should motor have to be reset a nominal call out charge of R500.00 will be charged.
Crank handles
1 x crank handle supplied per job, if there are 5 plus blind, 2 x handles supplied. It is advisable to take off handles and store away once blind is operated.
Workmanship guarantee
12-month guarantee on any fixings or components on blinds loosening or breaking.
12 month guarantee on any parts that are subject to wear and tear i.e Pulleys, rope , gearbox, crank handles , standard zippers, excludes damages to parts or fabrics caused by structural issue.
Excludes damage due to severe weather conditions, sabotage, misuse by the owner or structural deterioration of the building.
Note
Should the claim be made on a material guarantee, Matrix Outdoor Blinds will cover the cost of the new material, the labour to make up and install will be for the account of the client.
NB: All repairs undertaken by Matrix Lifestyles under or out of guarantee, carry a 2-3 week lead time once awning is removed. This is the same lead time as normal new installations.
Installations:
Awnings.co.za/Matrix is not resposible for any damage to structure caused by drilling into clients concrete or bricks especially if there is a presence of damp or previous damage. We also cannot be held resposible for drilling into electrcial cables or water pipes, it is the clients responsibilty to inform the installers. Boxes or supports are drilled 50mm in from edge of walls or slabs which is more than sufficient.
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Our Location
Contact
Tel: 087 135 3037
Email: matrixoutdoorblinds@gmail.com
Address: Unit 5, The Stewards Industrial Park, Beryl Road, The Stewards, Benoni